What does the recipient get?
Your recipient will receive an email with the details of the gift you have purchased, along with your personal message included on a PDF certificate that they can download, view and print.
If you choose the postal option (we'll ask for a £2 additional donation to cover postage and printing costs), then we can hand write your message in a greetings card and include a double sided printed certificate that is perfectly sized for hanging on the fridge! We can send this directly to your recipient, or to you to pass on.
I'd like to deliver my gift personally, can you send it to me instead?
Yes of course, select your preferred delivery method for your gift at the checkout. We can post you the certificate with a blank card to write your own message in (just leave the message blank at the checkout). We'll ask for a £2 additional donation to help cover postage & printing costs. Or we can email you a digital certificate as a PDF for you to forward on, or print at home.
Can you post to someone outside the UK?
We are unable to post items outside of the UK. But we can post your order to you (£2 postage costs apply), for you to post abroad yourself. Or we can send a digital certificate to you or your recipient.
Will the recipient know the donation amount?
No, the donation amount is not included on the gift certificate or card. If you would like your loved one to be aware of the amount given, you can include this in your personal message.
When will the certificate or card arrive?
Digital certificates are typically emailed within 1-2 working days. If you've selected the postal option, please allow 3-5 working days for this to arrive. We'll post your card 2nd class.
Can you send the card on a specific date?
Yes, with 3-5 working days notice, we can aim to deliver your gift to you or your recipient on the date you need it. Please include any instructions in the 'message' section of the order form, or email us with any specific requests: communications@childrenontheedge.org
What if I want to buy both printed and digital gifts for different people?
No problem. At the checkout you have the option to add a delivery method for each gift you purchase, along with the name of the recipient and a personal message you want us to include.
What does the certificate or card look like?
The digital certificate is a colourful PDF with information on the impact of your gift and a little about who we are. We'll personalise it with your recipients name, and your message if you want to include one.
If we're posting the certificate with a card, we'll include a double sided gift token into a greetings card, with information on the impact of your gift and a little about who we are. We'll personalise the card with your recipient's name, and your message if you want to include one.
If you're choosing to deliver cards yourself, then we can leave the cards blank for you to personalise.
Can you deliver more than one card to my address?
Yes, if you're ordering more than one card to be delivered to your address, you only need to pay for one lot of postage - £2.
My recipient didn't receive their certificate by email?
It's possible the email has gone into their spam/ junk email folder. Ask them to check to see if their email is in there. If not, please contact us and we'll be happy to help! Email communications@childrenontheedge.org
Contact us
If you need a hand in ordering your gifts, or think you might have made a mistake, get in touch with us and we'll be happy to help. Email communications@childrenontheedge.org or call us on 01243 538530.
